News

HAMILTON, Montana – Bitterroot Health is proud to announce that we have been awarded "Bitterroots Best" for Customer Service Excellence. This community recognition underscores our commitment to providing exceptional care and service to our patients and community.

At the heart of this achievement is our new Customer Service program, developed by a dedicated team of Bitterroot Health employees. Emphasizing the three C's of service—Competence, Courtesy, and Compassion—our program embodies our core values and commitment to patient-centered care. Central to this initiative is our guiding principle: "You Matter," which encapsulates the essence of our service philosophy.

"We are incredibly grateful to our entire staff for their unwavering dedication and commitment to excellence," said Becci Bargefrede, Chief Transformational Officer for Bitterroot Health. "This award is a testament to their hard work and the meaningful impact they have on our patients' lives every day."

The "Bitterroots Best" award is particularly meaningful as it is based on feedback and votes from our patients and the community we serve. Their recognition of our efforts motivates us to continually raise the bar in delivering competent, compassionate and personalized care.

"We extend our heartfelt thanks to our patients and the community for this honor," said John Bishop, CEO, Bitterroot Health. "Your trust and support inspire us to strive for excellence in everything we do."

Bitterroot Health remains steadfast in our commitment to providing outstanding healthcare experiences, where every patient feels valued and cared for. This award serves as a testament to our ongoing dedication to service excellence and our mission to make a positive difference in the lives of those we serve with quality, accessible care, close to home.