Billing and financial services
Our status as a rural, nonprofit health system allows us to provide exceptional care to our community, regardless of their ability to pay. Because billing, insurance coverage and financial help can be a stressful part of the healthcare experience, we're here to answer your questions, offer help in understanding a bill or guide you to the right financial aid opportunities.
Pay by phone: Call Patient Financial Services at 406.375.4498 Monday through Friday, 8 a.m. to 5 p.m.
Pay online: Please visit our online payment portal to pay your bills online. If you have any questions, our Customer Service Team will be happy to help. If you have any questions, our Customer Service Team will be happy to help, please call 406.363.3228.
Pay in person or by mail: Bitterroot Health, Main Entrance, 1200 Westwood Drive, Hamilton, MT 59840. Monday through Friday, 8 a.m. to 5 p.m.
Help: We understand how complex and confusing the medical billing process can be. Please contact our Customer Service representative who can help explain your bill, put you in touch with our financial counselors or help you apply for financial assistance for patients who qualify.
Please call: 406.363.3228
Monday through Thursday, 8 a.m. to 7 p.m.
Friday, 8 a.m. to 5 p.m.
For any service with Bitterroot Health, you'll be asked for current insurance information, including any secondary insurance or Medicare supplemental insurance that you carry. We can assist you by filing your claim with your insurance company.
Depending on your insurance plan, you may need to check on certain specialist care coverage or may be required to get approval (pre-certification) before receiving hospital services. Obtaining pre-certification does not guarantee your plan will pay the entire cost for that covered service. You may be responsible for paying deductibles, copays and coinsurance. Please call the customer service number on your insurance card before scheduling specialist appointments.
We submit a claim to your insurance company for services we provided you. By working together, we can minimize misunderstandings, payment delays and billing costs. Please note, you are responsible for any charges not covered by your benefit plan.
If we do not contract with your insurance provider, you may still receive services with us, however your insurance company will consider our services out-of-network, and you'll be responsible for paying more out-of-pocket costs.
If you have additional insurance information that has not been billed, please contact us at 406.363.3228.
To find out if your family is eligible for financial assistance from the Healthy Montana Kids (HMK) program for residents with children up to age 19, please visit the Montana State HMK webpage for more information.
To access a list of charges for items and services provided by Bitterroot Health, please view our Pricing Tool page.
Visit the Montana State Informed Patient website with information and resources about medical pricing and quality.