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Telehealth

Connect with us virtually

Life is busy; it's hard to fit in a trip to the doctor—we get it! We have telehealth options so you can still meet with your provider—virtually—for nonemergent medical issues.

Safe, secure and simple to use

Using your computer, tablet or mobile phone at home, work, or simply while you're out and about, you can connect with us anywhere you have internet access.

Our telehealth platform is HIPAA-compliant with a fully encrypted connection, giving you the confidence that your healthcare information is protected.

How does it work?

Prior to your appointment, your provider will send you an invite via email or text message. No need to download software or create an account, and we offer two convenient options to choose from for your visit with your healthcare provider—either live chat or video conferencing.

When to use telehealth

Virtual office visits with your healthcare provider are available for standard clinical care, specialty follow-up care, therapy appointments, professional consultations and more, including:

  • Annual wellness visit
  • Medicare well-check and other general Medicare appointments and screenings
  • Cancer care
  • Chronic care
  • Dermatology
  • Diabetes care and management
  • Medication management
  • Mental and behavioral health
  • Neurological care
  • Orthopedic care
  • Physical, occupational and speech therapies
  • Prenatal care
  • Primary care
  • Sleep medicine
  • Urology

Telehealth FAQs

Why telehealth?

Telehealth is a simple and easy way to meet with your medical provider for general medical care, without the hassle of leaving your home!

What do I need for a video telehealth appointment?

If you have access to a smartphone, tablet or computer, then you have everything you need. Your smartphone can function off of your cellular data; a tablet or computer will require access to the internet.

Is the video secure?

Yes, the video platform our providers use to meet with you for a telehealth visits is secure and HIPAA-compliant.

Do I need to download any apps or create any accounts?

No, all you need is to log in to our telehealth appointment software at your scheduled time.

Will my insurance be billed for this appointment?

Yes, this is a regular appointment with your doctor. Your insurance considers this an appointment and bills the same as any other face-to-face visit that you have with your provider in the clinic.

I will be using a smartphone, what do I need to do to prepare?

Await a text message or email link the day of your appointment inviting you to join your provider for a secure video meeting. Five minutes before your appointment time, click on the link, type in your name to "check in" and then you will be prompted to enable access to your camera. This will place you in a virtual waiting room so that your nurse and provider can connect with you as soon as they are available.

I will be using a tablet, what do I need to do to prepare?

Await an email link the day of your appointment inviting you to join your provider for a secure video meeting. Five minutes before your appointment time, click on the link, type in your name to "check in" and then you will be prompted to enable access to your camera. This will place you in a virtual waiting room so that your nurse and provider can connect with you as soon as they are available.

I will be using a computer, what do I need to do to prepare?

You will need to have one of the following browsers available on your computer: Google Chrome, Firefox or Safari.

Await an email link the day of your appointment inviting you to join your provider for a secure video meeting. Five minutes before your appointment time, click on the link, type in your name to "check in" and then you will be prompted to enable access to your camera. This will place you in a virtual waiting room so that your nurse and provider can connect with you as soon as they are available.

Is there a video demonstration I can watch?

How to schedule

  • Call you healthcare provider's office and to make sure a telehealth appointment is right for your next visit or medical concern
  • Email your provider's office to ask about telehleath options via our MyHealth patient portal.